Frequently Asked Questions

Q: Can I share the ebooks and printables with my friends and family?
A: No, please do not share our services with non-members. Our staff works hard to provide you with quality products and content, please don't share it with others. If you know someone who is interested in our program, please join our affiliate program and encourage them to sign-up. You will receive a commission for each payment they make, and you will allow our membership site to continue to provide the highest quality parenting information available online.

Q: I just signed up and I want to get started right away. What do I do?
A: Once your payment has been complete you will receive an e-mail with log-in instructions. You may also log into the portal by using this link: www.parentingzoo.com/members Be sure to have your username and password handy.

Q: I forgot my username and/or password, what do I do?
A: If you visit here: www.parentingzoo.com/order/members.php at the bottom there is a box to enter your e-mail address and have your information sent to you.


Q: How do I cancel my membership?
A: We are sorry to see you go! You can cancel your membership any time by signing into your account here: www.parentingzoo.com/order/member.php  Please make sure your pop-up blocker is turned off, as a pop-up will come up asking if you are sure you want to cancel. If you don't click on the pop-up your membership will not be cancelled. If you run into any trouble you may contact us at susanne@parentingzoo.com with the subject line Pzoo Manual Cancellation and we will work with you to make sure it gets cancelled. You will continue to have access to the membership portal through the date you paid up to.

Q: I meant to cancel my membership but forgot. I cancelled now, can I have a refund for this month?
A: No sorry. We do not offer full or partial refunds for late cancellations. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to the portal through the date you are paid. The only exception is if you contact us within the first 30 days of your initial purchase requesting a refund - we will of course honor our 30 day money back guarantee.

Q: I referred someone to your site, but I forgot to use my affiliate link. Can I still get credit?
A: No, unfortunately you must use your affiliate link in order to receive affiliate credit. This is necessary for accounting and tax purposes.


Do you have a question not answered here? We are happy to help.
You may contact us here: Contact Us